**Returns Policy**
We want you to be completely satisfied with your purchase from the Brightspark Magnetos Ltd online shop. If for any reason you are not satisfied, you may request a return and refund within 30 days of the purchase date. Please follow the guidelines below for a smooth return process:
1. Contact our customer support team at [info@brightsparkmagnetos.com](mailto:info@brightsparkmagnetos.com) to initiate a return request. Please provide your order details and the reason for the return.
2. Once your return request is approved, we will provide you with a return shipping address.
3. Pack the item securely in its original packaging, including any accessories or documentation that came with it. Please ensure that the item is in its original condition.
4. Ship the item back to us using a trackable shipping method. You are responsible for the return shipping costs.
5. Once we receive the returned item and verify its condition, we will process your refund. The refund will be issued to the original payment method used for the purchase.
Please note the following:
- Returns must be initiated within 30 days of the purchase date.
- The item must be returned undamaged and in its original condition, with all accessories and documentation. We cannot refund if the item is damaged in any way.
- Shipping costs are non-refundable.
- Refunds will be processed within 5 business days of receiving the returned item.
If you have any further questions or need assistance with your return, please contact our customer support team at info@brightsparkmagnetos.com.
